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Forum Discussion

gpete1977's avatar
gpete1977
Explorer | Level 4
2 years ago

Why are certain people listed as my Contacts?

Hello, Why would these 3 people be listed as Contacts for my Account? Also why does it show that they viewed my recently downloaded Tax Returns that I shared to my Tax Accountant?   Cameron [remo...
Account Settings
  • Walter's avatar
    Walter
    2 years ago

    Hey gpete1977, sorry to jump in here, but I just want to mention that these names are not real people or accounts whatsoever. They show up the first time you navigate to the DocSend page.

     

    They act like placeholders of real people (as an example) if you were to use DocSend to send a doc of yours for collaboration via DocSend.

     

    This is also why their email addresses aren't working.  

    I hope this helps clarify matters and please let us know if you have any follow up questions. 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey gpete1977, thanks for reaching out to the Dropbox Community.

 

Are you referring to the manually added contacts in your account settings?

 

If so, you can clear them, by following the steps here.

 

As for why they viewed your downloaded Tax returns, would you mind giving us more info or a screenshot of where you saw that?

 

Just make sure not to include any personal info on the screenshot.

 

Thanks.

  • gpete1977's avatar
    gpete1977
    Explorer | Level 4
    2 years ago

    I received an Sample? email from Dropbox listing this person as a Contact that viewed my Tax Downloads. Also it shows him, and 2 others from Hanford Inc viewed the File. They are the only 3 people listed in my Dropbox Contacts and it shows all 3 viewed my Files. I did not put those people in my Contacts.

    [removed]
    .

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the update, gpete1977.

       

      Did you, at any point, send these people documents to sign, maybe?

      • gpete1977's avatar
        gpete1977
        Explorer | Level 4
        2 years ago

        Not that I can recall. I also tried a little bit ago to email them at their emails listed and got this: 

        You

         

        Wed 9/27/2023 4:37 PM

         

        Dropbox files Viewed

        Outlook Item

        The original message was received at Wed, 27 Sep 2023 20:36:30 GMT 
        from m0324671.ppops.net [127.0.0.1] 

           ----- The following addresses had permanent fatal errors ----- 
        <[removed]> 
            (reason: 550-5.1.1 The email account that you tried to reach does not exist. Please try) 

           ----- Transcript of session follows ----- 
        ... while talking to aspmx.l.google.com.: 
        >>> DATA 
        <<< 550-5.1.1 The email account that you tried to reach does not exist. Please try 
        <<< 550-5.1.1 double-checking the recipient's email address for typos or 
        <<< 550-5.1.1 unnecessary spaces. Learn more at 
        <<< 550 5.1.1    https://support.google.com/mail/?p=NoSuchUser [removed]>... User unknown 
        <<< 503 5.5.1 RCPT first. d14-20020a170902cece00b001bc674914b0si19004658plg.472 - gsmtp

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