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Forum Discussion
incorrect email address on account
I tried to share a file and my email address could not be verified. I found that it is not entered correctly in the account. Seems easy to edit but I have to verify the email address before changing ...
Jay
Dropbox Staff
Dropbox StaffHi konocti-view1, since you're posting on the forum with 2 different accounts, as Rich suggested, it seems you already have an account with the correct email.
Try logging into the account with the correct email, or resetting the password if you're not sure what it is.
Since that account already exists, you can try downloading the data from the wrong account and then transfer it to the correct one.
Try logging into the account with the correct email, or resetting the password if you're not sure what it is.
Since that account already exists, you can try downloading the data from the wrong account and then transfer it to the correct one.
Jay, I really appreciate the help. But, all attempts to sign in indicate that the email (@hughrs.net) must be verified before moving forward. That address needs to be changed on the account to the correct "@hughes.net."
Yes, I tried to sign in with the correct email but the system recognizes my computer. I tried to sign in with another computer and the correct email is not attached to a dropbox account.
I don't see why dropbox doesn't have a way to change an invalid email address. No one likes to lose data but I'm getting close to pulling the plug on this.
