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Forum Discussion

quale's avatar
quale
Explorer | Level 4
5 months ago

Notifications for updates on folders do not appear on my MacBook

Hi, I know that a lot of people are annoyed by constant barrage of notification banners, but i face the reverse problem. I don't see dropbox notifications on my mac (its been so for a couple of years...
Desktop
Mac
Notifications
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Thanks for bringing this to our attention, quale.

 

Can you please let us know what the sync status and version of the Dropbox app is, when you hover over the Dropbox icon in your menu bar?

 

Also, can you send us a screenshot of the 'notifications' tab in the Dropbox preferences?

 

Thanks in advance!

  • quale's avatar
    quale
    Explorer | Level 4
    5 months ago

    Thanks a lot for the quick response. I recently changed to offline viewing in the hopes of a change, so it says still syncing. but the issue existed even before this.  I have attached the screenshots below, 

     

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Thanks for the additional info and the screenshots, quale!

       

      How long has the app been stuck at "Syncing..." for?

      • quale's avatar
        quale
        Explorer | Level 4
        5 months ago

        I am not sure. I am trying an advanced re-install. Will report back once i can finish it. 

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