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Forum Discussion
My laptop doesn't show up in my connected devices list, even though it's syncing files
Having trouble with dropbox not seeing a device. As in, if you go to settings and then click Security - you scroll down and it shows your device list and the devices that have been removed from list....
Jay
Dropbox Staff
Dropbox StaffHi rxiang, thanks for bringing this to our attention.
Could you try contacting the support team again for them to investigate this matter in more detail on their end?
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system
Thanks Jay! Here's the ticket number: #23638400
- Nancy
Thanks for the ticket number, rxiang! I was able to track it down in our system, and I just left an internal note for our team to see and reach back to you.
- Hi,
I am having a very similar issue. One of my three devices is linked to Dropbox, however, it does not show up on my other devices (or even online), so I cannot access my files remotely. On Dropbox online it clearly shows that I have 3 linked devices, so I’m at a loss to understand why or how this has happened. I have no idea how to fix this and it’s causing me a lot of pain. Please help!- Megan
Hey yasminaz, I hope you're doing well!
When you say it doesn't show up on your other devices, are you referring to the Backup feature? Would you mind clarifying?
If you try to add a file using the desktop app, and specifically adding the file to your Dropbox folder for that specific device: are you able to locate the changes and additions when you visit your account online?
If you check your account's security page here, do you see the device?
Keep me posted, and we'll take it from there!
Hi Nancy – my ticket number was marked as resolved because I haven't gotten around to responding. I have now though, but not sure if the ticket will re-open. Do you mind taking a look? Thank you!
