You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

PatriciaK1's avatar
PatriciaK1
New member | Level 2
9 months ago

incorrect email address - can't edit or change it

When I signed up, I incorrectly entered my email address with a typo so I can't verify it. I don't get an "edit" option.  I have been using Dropbox for some time and don't want to lose my files by de...
Account Settings
CE Craw's avatar
CE Craw
New member | Level 2

This does not help me. I can't get into the Dropbox to get my stuff. I can't even upgrade my account. I can't do anything because the email is wrong so I cannot verify it and I bought an e-textbook that is in it for my class. the part after the "@" is wrong. It is a real domain, but not the one I am using.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
24 days ago

Hey CE Craw, since the domain is real, can you try to create a new email address with the wrong email, to see if that works?

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!