You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

SusetteM's avatar
SusetteM
Helpful | Level 5
7 months ago

I need to change my email but I'm getting a message to contact the admin

I created a basic Dropbox account years ago and use it almost daily. I am sharing some folders with two other people. I want to change my email address, but when I use the form, Dropbox displays an i...
Account Settings
Dropbox Basic
  • Hannah's avatar
    Hannah
    7 months ago

    Hey SusetteM, thanks for reaching out to the Dropbox Community.

     

    If you're getting a message to contact your admin, when trying to change your email address, that indicates that you're signed in to a Dropbox team account, could that be the case?

     

    Also, which form are you referring to?

     

    Have you tried changing your email from this page?

     

    Keep me posted.

SusetteM's avatar
SusetteM
Helpful | Level 5

Thanks, Hanna. That was the page I using and it didn't work. However, I used one of my other email addresses and that did work.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Happy to hear that, SusetteM!

 

If you need anything else, please let us know.

 

Have a great day!

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!