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Forum Discussion

MartynC's avatar
MartynC
Explorer | Level 4
2 years ago

How to change my email address when the email is no longer active?

I need to change my email address as I no longer have access to the email. (Provider is useless) The instructions on Dropbox help simply don't work. Things are in different places to where they say t...
Account Settings
  • Hannah's avatar
    Hannah
    2 years ago

    Hey MartynC, thanks for visiting our Community.

     

    Can you please go to this page in your account settings, and try to change your email address from there?

     

    If you don't see an "edit" button, what do you see?

     

    Let me know how it goes.

James b124's avatar
James b124
Explorer | Level 3
I have the same problem there's definitely is not an edit button to change the email and I can't login from this page because I no longer have access to the email I've had drop box for years and my phone number has changed so I have no way of verifying the email address.
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey James b124, sorry to hear you're having issues with this.

 

So, just to make sure I got this right, you can't see an edit option when accessing your Dropbox account's settings online? 

 

Also, can you clarify if you're logged into the account on any of your devices? 

  • James b124's avatar
    James b124
    Explorer | Level 3
    2 years ago
    Yes I am logged into the account on my current device can see all my pictures everything seems to be working fine,but yah when going into the settings it shows the email and password with no edit button clicking on the email does nothing, if I ever get logged out of my account somehow I will possibly be locked out because I won't have access to the email.
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      That's strange indeed, James b124. Can you send us a screenshot of how the page appears for you?

       

      Just make sure to hide your personal info, like your last name and email address.

    • James b124's avatar
      James b124
      Explorer | Level 3
      2 years ago
      I can't seem to figure out how to post a screenshot on here but, it says your account I have the basic account, undervthat it's details: email _my email
      Space used
      Manage devices
      Then the next category says features...
      There's just no edit button.
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi James b124, do you use a browser on your end, when trying to change the email?

         

        Also, you should be able to attach your screenshot by clicking the camera-like icon, when trying to respond back to us. If you're using a mobile to do that, feel free to request the desktop version of our Community. 

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