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Forum Discussion

MartynC's avatar
MartynC
Explorer | Level 4
2 years ago

How to change my email address when the email is no longer active?

I need to change my email address as I no longer have access to the email. (Provider is useless) The instructions on Dropbox help simply don't work. Things are in different places to where they say t...
Account Settings
  • Hannah's avatar
    Hannah
    2 years ago

    Hey MartynC, thanks for visiting our Community.

     

    Can you please go to this page in your account settings, and try to change your email address from there?

     

    If you don't see an "edit" button, what do you see?

     

    Let me know how it goes.

MartynC's avatar
MartynC
Explorer | Level 4

Thanks Hannah,

Never got to that page and I seem to have sorted it thanks.

Martyn

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Happy to see that helped, Martyn!

 

If you need anything else, make sure to let us know.

 

Have a great day!

  • mwpmvanbeek's avatar
    mwpmvanbeek
    Explorer | Level 3
    2 years ago

    I followed the procedure and my account has the new email address. Nevertheless mails are still send to my old email address. How to solve?

  • Mauxmoney's avatar
    Mauxmoney
    New member | Level 2
    2 years ago

    I am being asked to open an demail at the address I can no longer reach, what do I do- Mauxmoney

     

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Mauxmoney, I'm not really clear on the issue, would you mind sending us a screenshot of what you see?

       

      Just make sure to hide any personal info on the screenshot.

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