You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

SashaM's avatar
SashaM
Explorer | Level 4
2 years ago

Dropbox folder bounces in the dock on mac

Dear Friends, I hope someone can help me.   I am using mac. Since the last update (when Dropbox folder was moved to a new location) I observe the following behavior. When I edit files with TexSho...
desktop
Mac
Notifications
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey SashaM, sorry to hear you're having issues with this.

 

Can you please clarify your device's exact OS and the version and status of the Dropbox desktop app installed there as shown in your menu bar as well?

 

Have you tried pausing syncing or quitting the app when editing the files through the 3rd party apps you mentioned?

 

Let me know what you find and we'll take it from there. 

  • SashaM's avatar
    SashaM
    Explorer | Level 4
    2 years ago

    Hi Walter,

    iOS: Ventura 13.0.1
    Dropbox: v167.4.4719

     

    If syncing is paused, the mentioned behavior is not observed: the Dropbox folder does not bounce. As soon as I resume syncing, the bouncing comes back.

    Thanks for your help

    • jayare's avatar
      jayare
      Explorer | Level 4
      2 years ago

      I've had this same problem when using 2Do, and it's very distracting. So far, turning off all notifications for Dropbox in my system settings and in the Dropbox preferences (even notifications for things that seem unrelated, like @mentions) seems to have solved it.

       

      [2 hours later: nope, spoke too soon. It seems like it might be happening less frequently, but it just now happened again. I'm just going to remove that folder from the Dock.]

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey SashaM & jayare - sorry for the late response; are you still  having issues with this?

       

      If so, please let me know here and I'll reach out via email to investigate further. 

      • jayare's avatar
        jayare
        Explorer | Level 4
        2 years ago

        I don't know, probably. I just took the folder out of the dock so it doesn't bother me anymore.

         

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!