You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

jan01's avatar
jan01
Helpful | Level 5
12 months ago

Dropbox account already connected to secondary email

I want to set up a secondary email address but it says that there's already a Dropbox account connected to that email. Some of my folders on Dropbox are shared to this email - do I have to go through and remove it from these before I can set it up as a secondary email?

  • Hi jan01 

    No, you need to go to that Dropbox account and delete it.

     

    Use www.dropbox.com/forgot to the a password, log on and then delete the account. THEN you can use it as a secondary email.  

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    Hi jan01 

    No, you need to go to that Dropbox account and delete it.

     

    Use www.dropbox.com/forgot to the a password, log on and then delete the account. THEN you can use it as a secondary email.  

    • jan01's avatar
      jan01
      Helpful | Level 5

      I'll try that but as far as I know that email I want to use as secondary doesn't have a Dropbox account!

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!