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T-squared's avatar
T-squared
Explorer | Level 3
9 months ago

Annoying ! symbol in the desktop app on Mac

On the desktop Dropbox icon situated on the toolbar (Mac OS 14.3) a red symbol with a white exclamation mark has appeared along with the icon and I’ve no idea what it means.  I’ve looked through my f...
Desktop
Mac
Notifications
  • Hannah's avatar
    Hannah
    9 months ago

    Thanks for the screenshot, T-squared!

     

    I can see a "not now" option in the yellow notification there; can you click it and let us know if it helps?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey there T-squared - sorry to hear you're having issues with this.

 

Just to make sure we're on the same page, could you send us a screenshot of the symbol you mentioned so that we can have a look too?

 

Thanks!

 

T-squared's avatar
T-squared
Explorer | Level 3
9 months ago

Hi Walter

Many thanks for your resonse.

Now the icon is enlarged I can see it's not an exclamation mark, it's a figure "1". 

But here's a screen shot of the issue,

Cheers

TonyT


icon

  • T-squared's avatar
    T-squared
    Explorer | Level 3
    9 months ago

    The figure "1" has now changed to a figure "2"  even more puzzled now 😞

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Thanks for the screenshot T-squared 

       

      Have you tried clicking on the  "not now/ show me how/ maybe later" option on the top banner of the app window when you click the app's icon to check your notifications?

      • T-squared's avatar
        T-squared
        Explorer | Level 3
        9 months ago

        Sorry, walter, I can't see ther "not now/ show me how/ maybe later" options you mention anywhere.

        I've checked the Notifications and there are currently none.  DB tells me it's "up to date"

        Thanks again,

        TonyT

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