You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Wrong plan level. Subscribed to Plus, but says Basic.
For several years I have subscribed to Dropbox Plus. When I tried sending a video file today Dropbox showed me as being on Dropbox Basic and said the file was too large. How do I get Dropbox to set m...
As I mentioned earlier the Dropbox responses are only to my @comcast.net account. The Dropbox Transaction Information site confirms that the [Removed as per Community Guidelines] is the account email associated with the Plus account. Indeed my e-mails from Dropbox confirmed the subscription renewal to Dropbox Plus was addressed to that account. Nonetheless, when I try to get into Dropbox is resolutely shows me as having a basic account. As I mentioned earlier I found what I take to be the Dropbox Plus material in a set of folders under Desktop/H Stuart Cunningham/AppData/Dropbox/Dropbox (Old). Is there anyway I can get Dropbox to recognize the Dropbox(Old) folder as the correct folder for my Dropbox account?
Jay
Dropbox Staff
Dropbox StaffIt wouldn't be possible to get the Dropbox desktop application to recognize that folder, since it isn't one of the standard folder names used for Dropbox.
Could you check this page again to ensure that you're signed into the correct account? Have you enabled any other features on your account which could affect the email or account, such as using Google Sign in, or Apple Sign in?
