You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Wrong plan level. Subscribed to Plus, but says Basic.
For several years I have subscribed to Dropbox Plus. When I tried sending a video file today Dropbox showed me as being on Dropbox Basic and said the file was too large. How do I get Dropbox to set me back at Dropbox Plus?
- Megan
Dropbox Staff
Hi HStuart1, welcome to our Community!
When you visit your plan page right here, what subscription do you see there?
Also, can you please clarify if you have two Dropbox accounts linked to two different emails?
If you have the transaction ID that is linked to your charges, you can also take a look here.
Keep me posted for any updates!
The plan page shows Dropbox basic. The transaction ID shows Dropbox Plus. While I have 2 em-mail addresses the Dropbox account is only linked to one of them. I might add that when I went on Dropbox before trying to download/transfer the video file it showed several files and folders connected with photo files I shared with some relatives. I notice that those files and folders no longer appear.
- Megan
Hi HStuart1, thanks for the speedy reply!
It sounds like you indeed have two accounts, and the Plus one -and the one having all those files- might be the one linked to the charge.
When you use our look-up tool you should see an email there. Have you tried signing out of one account, and into the other?
