Forum Discussion

Helpful | Level 6

5 years ago

Solved

New Drobox app is terrible!

If I wanted to look at the latest files uploaded to my dropbox, I'd click on the dropbox icon in my menubar (Mac OS) and click on the folder containing the file that was last uploded as the folder tr...

Frank_S
8 years ago
Hi all,

Thank you all for your patience while we worked on a fix to this problem. We've had our engineers working on this and the good news is the problem has been fixed. Please try the shared links to your videos again and you should find that playback works correctly - if you are still finding video files that are failing to playback on our website, please let us know here and we will investigate further.

Apologies for any inconvenience this caused, and thank you for using Dropbox!

Thanks,
Frank

Jay

Dropbox Staff

7 years ago

Yep, nothing happens to those files!

DTM

New member | Level 2

7 years ago

Thank you so very much for your reply & your time.

nana71
Explorer | Level 3
4 years ago
voila
- Megan
  Dropbox Staff
  4 years ago
  Hey nana71, thank you so much for the screenshot!
  
  It seems you're using the Beta version of the app. Can you follow the steps shown here to opt-out from early releases, and then try re-installing the stable version of the app?
  
  Let me know if the issue remains after those steps.
  
  Thanks!
  - nana71
    Explorer | Level 3
    4 years ago
    Hi Lori,
    
    thanks for your info. Actually most of the time were happy with being in the Beta version, but in this case we don't understand what's going on. Could you give some info why dropbox is opting out of navigating via the taskbar icon? It was so helpful and this feature should even be explored more if you ask us. Reinstalling dropbox is very heavy on our internet usage and we because we have a very complex and large database, this demands a lot of synching and is time consuming.. Looking forward to feedback on this.
    Best
SophieKeij
Explorer | Level 3
4 years ago
thats our version
- Jay
  Dropbox Staff
  4 years ago
  Hi SophieKeij, the 3 in the middle means it's the beta version. Could you try upgrading to the stable version by follow the steps previously provided by Megan to see if they help?

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Am i going to lose all the files that i have got on the app already? ","body@stringLength":"157","rawBody":"

If i decide that i am not going to go ahead with my Dropbox Business subsription? Am i going to lose all the files that i have got on the app already?

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Thank you so very much for your reply & your time.

","body@stringLength":"61","rawBody":"

Thank you so very much for your reply & your time.

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Hi there, Dropbox doesn’t delete your files if you downgrade your account.

All that will happen is that syncing will stop if your account is overquota after the change.

Hope this helps clarify matters!

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Yep, nothing happens to those files!

","body@stringLength":"197","rawBody":"

Yep, nothing happens to those files!

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