You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Why do you say I have no space when I do?
I am using 2.81 GB of 6.75 GB so why did dropbox send this email-
This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape. Upgrad...
And I'm back...
Yes, due to a technical issue the emails were incorrectly sent. There are 2 near-quota programs that should only email users +90% of quota, it seems since probably around yesterday, that its been running incorrectly and doubled the amount of used bytes... so users that are 40-50% of quota are appearing as 80-100% of quota.
We'll make the change and no further users should receive this email incorrectly after the weekend.
(I'll try and get it stopped and reconfigured sooner than that of-course, but I just give that timeframe as that's the latest I expect all the updates to take to apply.)
Many thanks for highlighting here and saving other users the pain!
Megan
Dropbox Staff
Dropbox StaffHey Rx2sail, I hope you're doing great today!
Your post has been moved to this thread.
Can I ask where did you receive this message to?
I just wanted to add my two cents to this and ensure that you’re looking at the same account. You can find out more about this at:
- Website - your General tab in your Settings.
- Dropbox desktop app - Dropbox icon > initials or avatar > Preferences > Account tab.
Let us know of any updates!
I'm having the same issue. My account says "Using 1.3 GB of 2 GB" but I received an email, subject "Pretty urgent: Your Dropbox is full and no longer syncing". I don't sync and my storage is by no means full.
It does seem like a marketing thing - can it be stopped please?
- Hannah
Hey rasherson, thanks for the nudge here.
If you check the email address this email was sent to, is the same as the one you see in your account settings?
If not, you probably have another Dropbox account that is full, under that email.
Let me know if that's not the case.
Same for me. While I am using 85% space, pushing emails on clients who are already paying for services, to pay for more services, is really annoying. The messages are borderline predatory... people can simply remove files to make space, you know?
Keep in mind, there are alternate companies that don't push their services down my throat.
All you have to do is to not go out of your way to annoy people 🙂 so stop it please.
Julien
I am also getting these messages - on an almost daily basis lately, I also have the red "problem" exclamation mark on the desktop app icon.
Its my understanding that this email is auto generated at 80% usage which would probably be reasonable for someone at 400Mb of a 500Mb account but as people have larger and larger limits 80% is a pretty low threshold - 90-95% would be more appropriate.
I have used 6.1Gb of 7.3Gb on my account, which I have had for years without ever using the capacity amount, these emails are more than an annoyance they are a deceptive marketing tool trying to get people to panic upgrade.
