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Forum Discussion
Upgraded my account, but the email is incorrect
I recently upgraded my plan, but inadvertently input the email address not associated with my current account. It won't allow me to link the two. How do I get credit for the upgrade with the account ...
Jay
Dropbox Staff
Dropbox StaffHi timdaug, thanks for bringing this to our attention.
Just for clarification, is the email address completely wrong, or is there a typo on it?
Did you upgrade via the Dropbox site or the mobile app?
This will help me to assist further!
- I believe that I upgraded via an email invite. A totally different email. I have a Google email, and the others one that I used to open the free Dropbox account
- Jay
Hi timdaug, as you've replied under a different account name, this means that you have a second Dropbox account under another email.
Are you able to login to the other Dropbox account? If you're not sure of the email, have you tried the card lookup tool?
- No. Sorry. I'm pretty inept, as evidenced by the stupid error. I guess I now have two accounts, as when I try to sign in to either with the other email, it says it's already in use. Have no idea about this card tool you refer to. I can try it. What do I do? And will I be able to join the accounts?
