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Forum Discussion

Grxciexo's avatar
Grxciexo
New member | Level 2
2 years ago

Unable to upgrade/sign in loop

Hi I’m having trouble upgrading my subscription to plus. I’ve tried it on my phone and my laptop basically when I try and upgrade it leads me to a screen to sign in to link my account but the problem is I’m already signed in and then it notifies me that I’m already signed in yet tells me to sign in again. Running in circles all I wanna do is spend money on this app.

  • EvanDBX's avatar
    EvanDBX
    Icon for Dropbox Staff rankDropbox Staff

    Hi Grxciexo, thanks for reaching out!

     

    Can you please open your plan page for me and tell me what you see there? If you'd like, you can always send me a screenshot if that is easier.

     

    I will be waiting for your reply!

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff

      Hey SirJason - sorry to hear that.

       

      Could you clarify what's showing on your plan page at the moment and send us a screenshot of the error or the last screen you can get to? 

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