Re: Issue with auto renewal

The primary change needed is to change the arrogance of the automatic email replies that send the same messages when there is a real issue. Taking money from a bank account after being informed that the authorization is withdrawn may be a violation of federal laws and may be subject to severe penalties. Written notification withdrawing authorization to pull funds from any bank account provides docuimentation of instructions and a withrawal of authorization. The systems that this company uses is to try to wear out the consumer. I have a chain of more than 6 emails from DropBox with no effort to make a resolution, while I have provided written withrawal of authorization multiple times. I believe that when an impasse occurs with a company, reaching out through social media and to executives is the correct means to reach the people who are more concerned about legal issues and protecting the long term brand than by emailing CSR's who never pick up a phone to resolve issues. To me, this is a PR nightmare in the process because I value my financial rights to the extent that if a company refuses to acknowledge a complaint involving DropBox continuing to withdraw funds after authorization has been withdrawn and without resolving it, they are putting themsleves in a liability chain that may be extensive and costly. Legal action and contact with regulators often is the only strategy that gets a response. As such, those initiatives are under way.