We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

Astrojon917's avatar
Astrojon917
Explorer | Level 4
4 years ago

I paid for an upgrade, but still have no space and would like to restore deleted files

First of all, thanks to all who answered my previous question - but the plot thickens and this is a bit complicated.  So here goes: A) My One Drive is up and running and I would prefer to use One Dr...
Plans
Plans and upgrades
Restore
Storage space
  • Jay's avatar
    Jay
    4 years ago
    The Dropbox Transfer plan has the same quota as the Basic plan, meaning you get 2 GB of quota.

    The 100 GB is for using the Transfer feature on your account, which on a normal Basic plan would be 100 MB. The files could be uploaded directly into a transfer to be sent to someone.
Astrojon917's avatar
Astrojon917
Explorer | Level 4

Hey Jay, thanks for your swift reply.

It's the Dropbox Transfer plan - one would pay $8 annually for 100 GB - I just remitted $10 for the same amount of space - I misspoke, as I am wont to do when I mentioned an upgrade of my plan. What I wanted to say is that I paid for, what I believed, to be ample storage only to find out that I am out of space.  It doesn't align with what I paid nor with what I expected. I believe I remitted payment on or about September 6 or 7 - right now, I'm using 11.95 MB and I'm maxed out - I would think the 100GB  I paid for would have given more than enough storage space - even allowing for the 11.95 MB overage. 

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 years ago
The Dropbox Transfer plan has the same quota as the Basic plan, meaning you get 2 GB of quota.

The 100 GB is for using the Transfer feature on your account, which on a normal Basic plan would be 100 MB. The files could be uploaded directly into a transfer to be sent to someone.
  • Astrojon917's avatar
    Astrojon917
    Explorer | Level 4
    4 years ago

    I see - well, I'm sorry because I totally misunderstood. I DO appreciate all of your help - but my interest and need is for storage and not for transferring/uploading files.  Bottom line - if I need additional storage space, I would need to upgrade and I'm not willing to do that - I feel bad saying that because all of you have been so nice and very helpful, but it's what it is.
    Once again, thank you very much for your assistance, patience and forbearance - I'm very grateful. 

     

    Jonathan Yodice 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!