We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
debbieo
2 months agoExplorer | Level 4
I don't see an Admin Console when logging in to our Basic Dropbox account.
The admin to our basic dropbox passed away. Thought I was new admin but I see no "admin console" when I log in. I want to add additional admins for obvious reasons. Is it possible we don't have an ad...
- 2 months ago
debbieo wrote:
This is used for a non-profit organization - we can't have this deleted! Do we need to upgrade to keep the account??
Basic accounts are meant for individuals. There are no admins and they don't have other members. Each account is for one person. If multiple people are sharing the same credentials to sign in to Dropbox, then they're all sharing one account and that's a violation of the terms as Nancy indicated.
Perhaps what's actually happening is that you all have your own, separate account, and you each have access to a shared folder? In such a case one person would be the owner of the folder and could control access, and all others would be members.
If that's the case, the only way to transfer ownership is for the current owner to do so from their account. If that's not possible, your best bet would be to start a new shared folder, invite everyone to it that needs access, then move the files from the old shared folder to the new one.
debbieo
Explorer | Level 4
This is used for a non-profit organization - we can't have this deleted! Do we need to upgrade to keep the account??
Rich
2 months agoSuper User II
debbieo wrote:
This is used for a non-profit organization - we can't have this deleted! Do we need to upgrade to keep the account??
Basic accounts are meant for individuals. There are no admins and they don't have other members. Each account is for one person. If multiple people are sharing the same credentials to sign in to Dropbox, then they're all sharing one account and that's a violation of the terms as Nancy indicated.
Perhaps what's actually happening is that you all have your own, separate account, and you each have access to a shared folder? In such a case one person would be the owner of the folder and could control access, and all others would be members.
If that's the case, the only way to transfer ownership is for the current owner to do so from their account. If that's not possible, your best bet would be to start a new shared folder, invite everyone to it that needs access, then move the files from the old shared folder to the new one.
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!