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Forum Discussion

Dark Vader's avatar
Dark Vader
Explorer | Level 4
2 years ago

How can I change my plan from Dropbox Essentials to Family?

Hi,   I am on the essentials plan and would like to change to the family plan.   I do not see the option when I click on the upgrade plan inside Dropbox web portal.   How do I change the ...
Dropbox Family
Plans
Rich's avatar
Rich
Icon for Super User II rankSuper User II
Hannah wrote:

can you change your plan to Dropbox Family through this page?

I tested that as well and clicking the "Get Dropbox Family" link just takes you to the following page with the message "You're already on Dropbox Essentials" message at the top of the page.

 

 

Dark Vader's avatar
Dark Vader
Explorer | Level 4
2 years ago
Exactly, this is the issue.
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Dark Vader, can I send you an email, in order for us to have a closer look into this? 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Dark Vader, I just sent you an email, I'll see you there!

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