You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

NAK's avatar
NAK
Explorer | Level 3
8 years ago

Dropbox size on Desktop is smaller than Dropbox size online

With Dropbox Basic, I recieved an alert saying my dropbox is full -all 8.25 GB are used. But when I check my Dropbox file on my desktop it's size is 1.89 GB. All folders are marked to sync so I can...
Dropbox Basic
FAQ
Storage space
Mark's avatar
Mark
Icon for Super User II rankSuper User II
What does Dropbox say if you mouse over its icon on the status bar?
If it says over quota SOMETHING has happened on one device or another to stop it from downloading those updates to the machine you are on now.

www.dropbox.com/events may show whats been added
www.dropbox.com/share is still where I suspect the issue is.
NAK's avatar
NAK
Explorer | Level 3
8 years ago
My problem is that while Dropbox claims to be full, I don't see any reason for it to be full.
The total size of my files on Dropbox is more than 6GB under my full capacity.
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    8 years ago
    It isnt though - the website is correct. As I said, as soon as you go over your quota it will NOT sync those changes to your computer. So, your computer Dropbox is out of data - that one is wrong.

    Something has been added to your Dropbox via a device/shared folder which has put you over your limit. This this stops the syncing.

    You need to delete whatever it is thats been added to bring you back under quota.
    • NAK's avatar
      NAK
      Explorer | Level 3
      8 years ago
      How can I find out what my file sizes are if I can't see the folder sizes online & it wont sync so i cant see the 'full picture'
    • NAK's avatar
      NAK
      Explorer | Level 3
      8 years ago
      I just removed a 90MB folder. just so Dropbox can fully sync.
      now that is is fully synced and not full over the top there is still a large discrepancy between the Dropbox online & desktop - 8.2GB Vs 1.8GB
      All folders online are synced to desktop...

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!