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Forum Discussion

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

As you're not seeing those options try contacting our support team directly. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

MK45's avatar
MK45
New member | Level 2
4 months ago

I have now found a way to cancel my plan and I have changed to basic, it was sort of miraculous how this appeared. I would like to assure that I will be refunded the $199 that is pending on my American Express card. Please send me an email or chat letting me know there will be no charge, or I will be refunded. Thank you

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Do you see a refund receipt on this page on your account? 

    • MK45's avatar
      MK45
      New member | Level 2
      4 months ago

      yes thank  you - that was a lot of work to get that done but thank you for making it possible.

       

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