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Forum Discussion

avikerem's avatar
avikerem
Explorer | Level 4
3 months ago

Poor service from JustAnswer - how to get refund?

Dear Community I am using Dropbox for at least 15 years, but yesterday I sadly disconnected myself from the Dropbox service due to unacceptable support from JustAnswer that ended up in me paying al...
cancellations
Refunds
Third Party Integrations
avikerem's avatar
avikerem
Explorer | Level 4

Thank you Rick and Hannah for your replies.

Rick answer  describes  what probably happen and I will dispute the charge.

I am worried about Hannah's reply because such parasites are causing Dropbox to lose customers, this should be quite alarming and telling me - sorry it is not us, should not be the only answer to a loyal customer for 15 years.

Anyway, you can close this tiny thread guys. And thanks a lot  for your patience and your good advice.

All the best guys

Avi Kerem

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 months ago
avikerem wrote:

I am worried about Hannah's reply because such parasites are causing Dropbox to lose customers, this should be quite alarming and telling me - sorry it is not us ...

There really isn't anything else they can respond with. They can't offer you a refund because you didn't pay them, you paid a third-party that they aren't affiliated with. Also, although deceitful, there isn't anything strictly illegal about what the other company is doing, just misleading. There's no action that Dropbox can take against them. The way to combat these services is to share your story about on public forums so others are made aware to stay away.

 

The best Dropbox can do in situations like this is to help resolve the issue you were originally having, if you're still having it, once you provide them with information about the problem.

  • avikerem's avatar
    avikerem
    Explorer | Level 4
    3 months ago

    I am not expecting Dropbox to refund my foolishness... But I am not sure Dropbox cannot legally fight them. They are badly hurting their business. I can testify that sometimes the damage is as big as  causing a loyal customer for 15 years to take his business elsewhere

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