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Forum Discussion

avikerem's avatar
avikerem
Explorer | Level 4
3 months ago

Poor service from JustAnswer - how to get refund?

Dear Community I am using Dropbox for at least 15 years, but yesterday I sadly disconnected myself from the Dropbox service due to unacceptable support from JustAnswer that ended up in me paying al...
cancellations
Refunds
Third Party Integrations
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Sorry to hear about this experience, avikerem.

 

I wanted to clarify that Dropbox is not affiliated with nor have we outsourced our support to this third party service.

 

After searching online, I found that this is a service that provides support on all kinds of services and apps, but they're not related to Dropbox whatsoever.

 

If you were charged by them, you'll need to reach out to them to ask for your money back, I'm afraid.

 

Let me know if you have any questions.

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