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Forum Discussion
jonas_
17 days agoExplorer | Level 4
Plus upgrade not showing up for my account.
I have purchased a DB plus upgrade, but I cannot access any of the features. I have been charged and can see the invoice in my account - when I click upgrade it states that I am already on DB plus.
- 16 days ago
Hey jonas_, sorry to hear about that!
Did you purchase the subscription using Apple or Google Store, or directly through our website?
Would you be able to also send me a screenshot of your plan page online, in order for me to have a visual of what it reports?
Keep me posted, and we'll take it from there!
Mark
Super User II
17 days agojonas_ wrote:but I cannot access any of the features
Which features can you not access?
Have you tried logging in and out?
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