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Forum Discussion
Personal account to Business account - All files gone
This will be a long post as I've never experienced any thing like this:
1.) I have had my personal Dropbox account for so many years and been paying the PRO-subscription for couple of years. It...
Walter
Dropbox Staff
Dropbox StaffHi there fannafreyr, sorry to hear about this.
It sounds like you were onboarded to the team with the wrong email address and Dropbox account, thus resulting in what you described.
If your team's admin has already converted your account back to an individual one, you should have all the files you had prior to joining the team. If you can't find them, you can ask your team admin for further information.
If you on the other hand just need help with swapping your email addresses between your accounts, please let us know.
Thanks!
Thanks for taking the time @Walter to reply to me. I really appreciate it.
As things stand today my personal account [removed per Community Guidelines] is gone, it's been reverted back to a basic account with only 2GB and no files in that account. This was my main account for years and I would like to have it like it used to be. My admin says he reverted the account yesterday back into a personal account but I still haven't got my folders and files.
But when I log onto my work email/Dropbox [removed per Community Guidelines] I see a folder called ''Fannar ...'' (my name) with all of the stuff in from the original Dropbox account [removed per Community Guidelines]
So how can I reverse this? How can I remove all my original files being linked with this work/business Dropbox account [removed per Community Guidelines] and get them back to my original account like it has been for years [removed per Community Guidelines]. It's so confusing and I've been googling for hours but can't seem to find any instructions or help. Could you list for me in baby steps what to do to make my original account [removed per Community Guidelines] back to being my main account? Can't you just restore my personal account? And why has it been reverted back to a basic account? I had a PRO subscription for years but now when I log into my account and go to settings it's like it's a brand new account with no history of anything. I can't even see the bills for each month I previously paid for the PRO subscription. And I can't use my username on this forum (fannar182) because Dropbox said it had been taken. Please help me get my original account back.
