You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Paid for account but cannot access it
My bank account was charged $199 on 11-18-24 for my annual Dropbox subscription. I went to my account today, and it won't allow me access, nor can I make a request via the very frustrating self-help garbage that leads to dozens of dead ends.
How can I get access to my account that I paid for? Also, the inability to contact via phone is a tremendous waste of time for your customers.
- Mark
Super User II
I went to my account today, and it won't allow me access,
Why cant you access it? We need more info here.
I'm also having that problem. I found that I added a letter to the end of the email address that I registered for the account. So, I need to change the email address associated with the dropbox account. I cannot access it, get the invoice, cancel the service, do anything. I put in a ticket with drop box a couple of weeks ago and haven't gotten any help. Any suggestions?
