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Forum Discussion

hansfrai's avatar
hansfrai
Explorer | Level 3
2 years ago

Moving business plan from one account to another.

I want to shift my plan from a closed account (from which my Business plan was purchased) to an existing account (currently Basic plan). I can't find any customer service email on the site (21st ce...
Dropbox Basic
dropbox business
Plans
upgrades
hansfrai's avatar
hansfrai
Explorer | Level 3

Hi Megan,

Yes, that's exactly it. 

[removed] was linked to my Business Plan, but this email address no longer exists.

[removed] is linked to my Basic Plan.

I want to switch emails from [removed] to [removed].

Please advise how.

Thanks,

Hans

 

[personal info removed per the Dropbox Community Guidelines]

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi hansfrai, do you have access to both your Dropbox accounts?

 

If so, then you can try changing the emails by using a third email you own as a placeholder to temporarily free up your personal email, to then switch over the accounts.

  • hansfrai's avatar
    hansfrai
    Explorer | Level 3
    2 years ago

    I want to cancel my subscription.

    my email address [removed per the Dropbox Community Guidelines] doesn't exist anymore, so I can't login to my account to cancel.

    What do I do?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey hansfrai, can we send you an email, so we can look into this together?

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