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lindywarrell's avatar
lindywarrell
Helpful | Level 5
3 years ago
Solved

It seems I'm locked out of my account

I am locked out of Dropbox basic.  I cannot find out how to continue with my basic personal account and dropbox online has dropped me off. I have the Dropbox desktop available and can still open the online one. It's weird. Please help.

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  • SarahDBX's avatar
    SarahDBX
    8 days ago

    Hallo felix frantic ,

    Vielen Dank für Ihren Beitrag in unserem Forum! 

    Es freut mich, dass Ihr Problem gelöst wurde!

    Falls es Probleme mit der mobilen App gibt, können Sie auch versuchen, den Cache der App zu leeren.

    Unter Android:

    1. Öffnen Sie die Dropbox-App für Android.
    2. Tippen Sie oben links auf das Menüsymbol.
    3. Wählen Sie Einstellungen aus.
    4. Wählen Sie Cache leeren aus.

    Nachdem Sie den Cache geleert haben, melden Sie sich von der Dropbox-App ab, starten Sie Ihr Gerät neu und melden Sie sich dann wieder an.

    Hoffentlich helfen Ihnen diese Informationen weiter.

    Viele Grüße,
    Sarah

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I am locked out of Dropbox basic.  I cannot find out how to continue with my basic personal account and dropbox online has dropped me off. I have the Dropbox desktop available and can still open the online one. It's weird. Please help.

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I am locked out of Dropbox basic.  I cannot find out how to continue with my basic personal account and dropbox online has dropped me off. I have the Dropbox desktop available and can still open the online one. It's weird. Please help.

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It seems I'm locked out of my account","moderationData":{"__ref":"ModerationData:moderation_data:608529"},"body":"

Hey lindywarrell, thanks for reaching out to our Community.

\n

 

\n

Can you please give me some more info as to why you're locked out of your account?

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Are you getting some kind of error message when you try to sign in?

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Any additional info would be really helpful.

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\n

Thanks.

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Thank you for taking the time to reply. I have sorted the issue out by setting DropBox up again from scratch. I still don't know what caused the problem, but it is fixed.

 

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