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Forum Discussion

anon221's avatar
anon221
Explorer | Level 4
10 months ago

Inconsistent answers from customer service agents

I had a PLUS plan. I then paid a prorated difference and upgraded to FAMILY, which was a mistake. Within 24 hours, I asked customer service to revert my plan back to PLUS and issue me a refund.   A...
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anon221's avatar
anon221
Explorer | Level 4

Has Agent 2 under the other ticket (ID #23318235) offered a wrong solution?

 

If the answer is yes, I request an official explanation on why I paid for PLUS but get BASIC.

 

If the answer is no, why am I talking to Agent 1 who gave a wrong solution?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
10 months ago

As this is related to account specific matters, I wouldn't be able to answer that query for you, only the support agent in question would be able to assist.

  • anon221's avatar
    anon221
    Explorer | Level 4
    10 months ago

    I suspect misconduct by either of the agents and demand an arbitrator to step in. It seems irresponsible and convenient of Dropbox to choose the agent whose solution maximizes Dropbox's profit and harms the client's interests.

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