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anon221's avatar
anon221
Explorer | Level 4
10 months ago

Inconsistent answers from customer service agents

I had a PLUS plan. I then paid a prorated difference and upgraded to FAMILY, which was a mistake. Within 24 hours, I asked customer service to revert my plan back to PLUS and issue me a refund.   A...
cancellations
downgrade
Plans
Refunds
anon221's avatar
anon221
Explorer | Level 4
10 months ago

Ticket numbers:

#23318209

#23318235

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey anon221, sorry to hear about your experience.

     

    You can check out our refund policy here.  

     

    Just to clarify, refunds are only issued if required by law. 

     

    For example, only users living in the EU, UK, or Turkey are eligible for a refund if they cancel their Dropbox Plus, Family, Professional, or Essentials subscription within 14 days of purchase. 

     

    However, we try our best to look at cases individually. 

     

    If you have further questions, please reach out on your support ticket #23318209 and we'll be happy to address them. 

     

    Thanks.

  • Helen DBX's avatar
    Helen DBX
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago
    Hello anon221 
     
    Helen from Dropbox here. Thanks for reaching out. 
     
    I’ll take over those tickets and take care of this issue for you. 
     
    Best regards, 
    Helen 
    The Dropbox Team

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