You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

kc879's avatar
kc879
Explorer | Level 3
4 months ago

I'm still being charged for an account I deleted a year ago and I can't contact support.

I accidentally deleted a dropbox premium account a year ago before stopping the payed premium subscription. Recently discovered I have been getting charged over $20/month for the past year as a resul...
cancellations
FAQ
Refunds
kc879's avatar
kc879
Explorer | Level 3

Thanks! I was directed to a numbered ticket but with no specific instructions, it just told me I could reply to the email (DropBox Support). So I re-sent my original request to this email. Will this go directly to a DropBox team member to help? 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Do you have the ticket ID number from your automated response in order to locate it on the system?

  • kc879's avatar
    kc879
    Explorer | Level 3
    4 months ago

    Yes ticket ID #24092998

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Hey kc879 - thanks for the ticket number.

       

      I can see that it's been closed now, so may we open a new one for you from our end, using the email address that's linked to your profile here, on our Community? 

      • kc879's avatar
        kc879
        Explorer | Level 3
        4 months ago

        Hi Walter-- yes you may, thank you. 

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