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lisajanel's avatar
lisajanel
Explorer | Level 4
2 years ago

I'm getting warnings showing I'm over my limit and then I realized my 5G from Quicken is missing

I started getting warnings that I was above my 2 GB free account.  I should have 7 GB as I have Quicken and previously redeemed an offer for 5 GB Dropbox space.  It's been fine for several years but ...
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Storage space
  • Nancy's avatar
    Nancy
    2 years ago

    Thanks for the screenshot, lisajanel, and I hope you’re doing well!

     

    From what you’ve provided, it looks like you’re not close to running out of space indeed, so you shouldn’t worry about your Dropbox account going over-quota soon. 

     

    Out of curiosity though, did you delete any files from your account after receiving that notification about your Dropbox storage? Are you still receiving warnings that you need to upgrade your account or have they stopped?

lisajanel's avatar
lisajanel
Explorer | Level 4

Thanks for the suggestion but I looked and I don't have any backups. Here's a screenshot:  

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the screenshot, lisajanel, and I hope you’re doing well!

 

From what you’ve provided, it looks like you’re not close to running out of space indeed, so you shouldn’t worry about your Dropbox account going over-quota soon. 

 

Out of curiosity though, did you delete any files from your account after receiving that notification about your Dropbox storage? Are you still receiving warnings that you need to upgrade your account or have they stopped?

  • lisajanel's avatar
    lisajanel
    Explorer | Level 4
    2 years ago

    I just checked and my Drop Box plan on the main page is now correctly showing 7GB instead of 2GB so I am not longer getting warnings that I'm over the limit.  Thanks!

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