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paulday's avatar
paulday
Helpful | Level 5
7 years ago

Ilegal credit card usage

My conversation with Kim over someone using my credit card to start an account on Dropbox.  Buyer beware.  And if this conversation is deleted, I'll be posting about it on the major news services! ...
cancellations
Dropbox Basic
Dropbox Plus
  • Walter's avatar
    Walter
    7 years ago

    Hey there Paul ( paulday) - apologies for the inconvenience this has caused so far; I understand where you're coming from and I'd like to help with this as much as possible.

    Therefore, I found your existing ticket in our system and escalated it to our Payments department in the hopes that they might be able to help further at this point. 

    Take a look at your email's inbox for my message and we'll take it from there.

    Thanks so much in advance and have a lovely day ahead!

    PS: I removed the personal information from your post for security purposes and to align it with our Forum's guidelines too.

paulday's avatar
paulday
Helpful | Level 5

Thank you Walter.  I've been contacted and funds are being refunded.

FYI, I had to give my CC info over the phone for a custom order a week before the first charge on Dropbox last year, only time I've ever had to do that.  Company info is being handed over to the CC company.

Have a good day.

 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
7 years ago

No worries Paul - we're always here to help as much as we can from our side - especially in cases of fraud such as this one. I appreciate you circling back to this thread to let me know about the progress on this matter too :slight_smile:

All's well that ends well, right? 

Have a lovely day too paulday!

  • baturayozden's avatar
    baturayozden
    New member | Level 2
    5 years ago

    Hi,

    Someone stole my credit card informations and use on your website. I already contact with my bank but I want you to refund my money back asap. 

    I can send you my credit card informations and bank statement if you provide me private e-mail adress or contact form. 

    Thanks

    Baturay

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Hi baturayozden; how are you today?

      I'm sorry to hear about this; I know this can be quite frustrating.

      Good job contacting your bank about this too as they'd need to amend this on their end.

      As per your inquiry, note that you can reach our support team through the following page directly: https://www.dropbox.com/support  

      I hope this helps and that you'll manage to recover your funds Baturay.

      If there's anything I can help with in the meantime, please let me know and I'll be happy to follow up.

      Welcome to the Dropbox Community!

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