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Forum Discussion
Ilegal credit card usage
My conversation with Kim over someone using my credit card to start an account on Dropbox. Buyer beware.
And if this conversation is deleted, I'll be posting about it on the major news services! ...
Hey there Paul ( paulday) - apologies for the inconvenience this has caused so far; I understand where you're coming from and I'd like to help with this as much as possible.
Therefore, I found your existing ticket in our system and escalated it to our Payments department in the hopes that they might be able to help further at this point.
Take a look at your email's inbox for my message and we'll take it from there.
Thanks so much in advance and have a lovely day ahead!
PS: I removed the personal information from your post for security purposes and to align it with our Forum's guidelines too.
Mark
Super User II
Super User IIHang on - somebody has used your card for two years (and your saying illegally as you say you didnt put it in to Dropbox.com) then surly you should be contacting the fraud team of your card company and cancelling the card/getting new numbers etc. as the card is compromised? I'm also sure that the T&Cs will state on the card that you should be checking statements to spot things like this quickly.
Once you contact the card company they can then do the things about chargebacks etc. (although within the UK the limit is 90 days - not sure about the USA).
Dropbox does vet and check all cards but, as you know, cards do get stolen/cloned, or, people sign up and not realise they've done it, forget and then you know say it was an illegal charge...
RichSuper User II
Super User III have to agree with Mark here. You go to Dropbox to cancel the service and allow them to handle the issue internally (they're right not to discuss it any further with you), and then you go to your bank to handle the reversal of the charges.
Your bank will work with Dropbox to resolve the issue using whatever remedies you're entitled to. This is what your bank does, as a service to you. Let them do their job.
Yea, if I went the way you two would have, I'd be setting on my hands waiting months for the money and more then likely not gotten all of it back.
It's already being fully refunded!
Time of wait:
Four days and a few emails!
Priceless!
