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Forum Discussion
Ilegal credit card usage
My conversation with Kim over someone using my credit card to start an account on Dropbox. Buyer beware.
And if this conversation is deleted, I'll be posting about it on the major news services! ...
Hey there Paul ( paulday) - apologies for the inconvenience this has caused so far; I understand where you're coming from and I'd like to help with this as much as possible.
Therefore, I found your existing ticket in our system and escalated it to our Payments department in the hopes that they might be able to help further at this point.
Take a look at your email's inbox for my message and we'll take it from there.
Thanks so much in advance and have a lovely day ahead!
PS: I removed the personal information from your post for security purposes and to align it with our Forum's guidelines too.
Walter
Dropbox Staff
Dropbox StaffHey there Paul ( paulday) - apologies for the inconvenience this has caused so far; I understand where you're coming from and I'd like to help with this as much as possible.
Therefore, I found your existing ticket in our system and escalated it to our Payments department in the hopes that they might be able to help further at this point.
Take a look at your email's inbox for my message and we'll take it from there.
Thanks so much in advance and have a lovely day ahead!
PS: I removed the personal information from your post for security purposes and to align it with our Forum's guidelines too.
- Mark
Super User II
Hang on - somebody has used your card for two years (and your saying illegally as you say you didnt put it in to Dropbox.com) then surly you should be contacting the fraud team of your card company and cancelling the card/getting new numbers etc. as the card is compromised? I'm also sure that the T&Cs will state on the card that you should be checking statements to spot things like this quickly.
Once you contact the card company they can then do the things about chargebacks etc. (although within the UK the limit is 90 days - not sure about the USA).
Dropbox does vet and check all cards but, as you know, cards do get stolen/cloned, or, people sign up and not realise they've done it, forget and then you know say it was an illegal charge...
- Rich
I have to agree with Mark here. You go to Dropbox to cancel the service and allow them to handle the issue internally (they're right not to discuss it any further with you), and then you go to your bank to handle the reversal of the charges.
Your bank will work with Dropbox to resolve the issue using whatever remedies you're entitled to. This is what your bank does, as a service to you. Let them do their job.
Yea, if I went the way you two would have, I'd be setting on my hands waiting months for the money and more then likely not gotten all of it back.
It's already being fully refunded!
Time of wait:
Four days and a few emails!
Priceless!
I already have. You've heard of a bait card?
Also, If you've understood it all, you'd see the issue really was with the "Not my problem!" attitude.
You're notified that same month of a illegal charge on your system and you don't even offer a refund, OH, but we'll down graded the account (It's not even my account, what part don't you understand?). So sorry!
Do your really think that I would create such a stink if I wasn't sure. First clue, I've never had a email address that doesn't include my real name, and never set up any kind of auto renewal service.
I signed up for a free trial for an upgraded Dropbox business account and to do this I had to supply a valid credit card. I wasn't pleased with the service and intended to cancel but missed the cutoff to cancel by a few hours and got charged full price and they promptly charged my credit card full price
Well I guess I was aware that this may happen and like countless others ended up paying full price for free trial and companies know that once they have your credit card info they will find a way to make free not free at all
Now I have canceled my Dropbox bus account but it seems after me spending quite a bit of time on the Dropbox website that the only way to cancel my credit card details they have of mine is to supply them with another valid credit card or turn over my Paypal account details to them even though I no longer have an account that I need to make payments to them on
Now I no longer feel that this is a mistake on my part getting hit with Dropbox charging my credit card and Dropbox is not being ethical here
I have to agree with others in this thread that Dropbox will take advantage of the fact that they have your credit card info. I remember a episode of that show American Greed where there are companies that bring in 10s of millions of dollars by finding ways to get people to sign up for something requiring they give out their credit card details and then charging for unneeded services
I think this practice of requiring a credit card for 'free " trials is abused by countless companies and the Attorney General needs to intervene to save consumers from being taken advantage of and companies start respecting our credit card info and that our entrusting this info to them is not some kind of free pass to charge us for unneeded products and services
If the service being sold is so great why can't they give you a heads-up a few hours before charging our credit card instead of a few hours after its too late to do anything about it?
Because as we all have learned once they have your money they are not going to give it back
Thank you Walter. I've been contacted and funds are being refunded.
FYI, I had to give my CC info over the phone for a custom order a week before the first charge on Dropbox last year, only time I've ever had to do that. Company info is being handed over to the CC company.
Have a good day.
- Walter
No worries Paul - we're always here to help as much as we can from our side - especially in cases of fraud such as this one. I appreciate you circling back to this thread to let me know about the progress on this matter too :slight_smile:
All's well that ends well, right?
Have a lovely day too paulday!
Hi,
Someone stole my credit card informations and use on your website. I already contact with my bank but I want you to refund my money back asap.
I can send you my credit card informations and bank statement if you provide me private e-mail adress or contact form.
Thanks
Baturay
