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Explorer | Level 3

8 days ago

I received an invoice for Dropbox Plus, but I don't see it on my account.

Hi,

In februari een factuur ontvangen van €119.88 voor een Dropbox plus abonnement, echter is dit abonnement niet zichtbaar in mijn account, hierdoor ook geen factuur voor de boekhouding. Graag hoor ik van jullie!

Dropbox Plus

Payments

3 Replies

Rich
Super User II
8 days ago
Liekevs wrote:
Factuur voor Dropbox plus en geen plus account

U kunt de creditcardtransactie opzoeken om de account te identificeren waarvoor u betaalt.

https://help.dropbox.com/billing/find-credit-card-charge
Liekevs
Explorer | Level 3
8 days ago
Bedankt voor de reactie! Ik heb niet met de creditcard betaald dus helaas werkt deze tool niet voor mij. Zijn er nog andere opties?
- Rich
  Super User II
  8 days ago
  Liekevs wrote:
  Bedankt voor de reactie! Ik heb niet met de creditcard betaald dus helaas werkt deze tool niet voor mij. Zijn er nog andere opties?
  
  U moet rechtstreeks contact opnemen met ondersteuning. Doe dit terwijl u niet bent aangemeld bij een Dropbox -account, inclusief deze forums. Het zou het beste zijn als u een privébrowser -sessie zou gebruiken om ervoor te zorgen dat u niet bent aangemeld.
  
  https://www.dropbox.com/support/billing-issues

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Hi,

\n In februari een factuur ontvangen van €119.88 voor een Dropbox plus abonnement, echter is dit abonnement niet zichtbaar in mijn account, hierdoor ook geen factuur voor de boekhouding. Graag hoor ik van jullie!

","body@stringLength":"254","rawBody":"

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\n In februari een factuur ontvangen van €119.88 voor een Dropbox plus abonnement, echter is dit abonnement niet zichtbaar in mijn account, hierdoor ook geen factuur voor de boekhouding....","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHw1MjoxfGludCw4MzAyOTEsODMwMjkx","node":{"__ref":"ForumReplyMessage:message:830291"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHw1MjoxfGludCw4MzAyOTEsODMwMjky","node":{"__ref":"ForumReplyMessage:message:830292"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:830283":{"__typename":"Conversation","id":"conversation:830283","solved":false,"topic":{"__ref":"ForumTopicMessage:message:830283"},"lastPostingActivityTime":"2025-04-14T08:58:44.418-07:00","lastPostTime":"2025-04-14T08:58:44.418-07:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:830283":{"__typename":"ModerationData","id":"moderation_data:830283","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:830283_2":{"__typename":"Revision","id":"revision:830283_2","lastEditTime":"2025-04-14T08:57:45.058-07:00"},"CachedAsset:theme:customTheme1-1744708399412":{"__typename":"CachedAsset","id":"theme:customTheme1-1744708399412","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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I received an invoice for Dropbox Plus, but I don't see it on my account.","moderationData":{"__ref":"ModerationData:moderation_data:830291"},"body":"

Liekevs wrote:\n
Factuur voor Dropbox plus en geen plus account
\n

U kunt de creditcardtransactie opzoeken om de account te identificeren waarvoor u betaalt.

https://help.dropbox.com/billing/find-credit-card-charge

Bedankt voor de reactie! Ik heb niet met de creditcard betaald dus helaas werkt deze tool niet voor mij. Zijn er nog andere opties?

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Liekevs wrote:\n
Bedankt voor de reactie! Ik heb niet met de creditcard betaald dus helaas werkt deze tool niet voor mij. Zijn er nog andere opties?
\n

U moet rechtstreeks contact opnemen met ondersteuning. Doe dit terwijl u niet bent aangemeld bij een Dropbox -account, inclusief deze forums. Het zou het beste zijn als u een privébrowser -sessie zou gebruiken om ervoor te zorgen dat u niet bent aangemeld.

https://www.dropbox.com/support/billing-issues

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