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Forum Discussion

useuseuser's avatar
useuseuser
Explorer | Level 3
2 months ago

I received an email that my trial has ended but I have a paid subscription

Yesterday I received an email stating that my trials ends, but it doesn't state what trial. I have a plus account that runs until June next year. I've had it for many years. I never signed up for no ...
Plans
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for bringing this to our attention, useuseuser.

 

Just to confirm, is the email address you received this email to, the exact same as the one that's associated with your paid Dropbox account?

 

Let me know and we'll go from there.

useuseuser's avatar
useuseuser
Explorer | Level 3
2 months ago

Hi Hannahyes it is. The subject line is: 

 

Your free trial of analytics in Dropbox ends soon

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Thanks for confirming that with me, useuseuser.

     

    Can we send you an email, so we can take a closer look into this?

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Thanks, useuseuser, I just sent you an email, so I'll see you there.

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