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Forum Discussion
I paid for extra storage in August but my account is still Basic
Hi
I have paid for extra storage in august, but I have not gained access to it, and my account still sais its a basic account.
/Jenny
- Walter
Dropbox Staff
Hey there Jenny Damgaard - thanks for using Dropbox and welcome to our Community!
Do you happen to have another Dropbox account, associated with a different email address of yours perhaps?
Have you tried using our self-served look-up tool to identify the email address that's associated with your payment?
Let us know more and we'll take it from there, Jenny.
Hi
I had another account that was connected to my former job e-mail, but I can not access that account any more since I do not work there anymore. That email vas [removed] Could you disconnect that account for me?
Thank you in advance!
[personal information removed per the Community's Guidelines]
- Nancy
Hope you don’t mind if I jump in, Jenny Damgaard. Since we can’t take any account actions on the forum, can we log a ticket for you and look into this internally? We can message you to the email address you see here.
- Nancy
You’re all set, Jenny Damgaard! Please reply to my email, when possible.
