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I cannot access my paid account on my computer but can on my iphone. I cannot sync my iphone & computer nor can I ...","body@stringLength":"522","rawBody":"

I have two accounts I think one is a paid subscription and one was a free account. I cannot access my paid account on my computer but can on my iphone. I cannot sync my iphone & computer nor can I download the lost files on my computer.

I have repeatedly asked for a customer service phone number and I cannot get it. They are showing I don't have a paid subscription. This is a horrible waste of time.

Can anyone give me the phone number to customer service?

Thanks

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thderhrt3 wrote:\n
Therefore I should have phone access to support!
\n

That isnt correct.

Phone support is only available to Business Users.

All other support is via www.dropbox.com/support - BUT only while logged in to that account. If you have multiple ones and you log on to that link from a free one it wont appear.

","body@stringLength":"645","rawBody":"

thderhrt3 wrote:\n
Therefore I should have phone access to support!
\n

That isnt correct.

Phone support is only available to Business Users.

All other support is via www.dropbox.com/support - BUT only while logged in to that account. If you have multiple ones and you log on to that link from a free one it wont appear.

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Here is a screenshot of proof that o have a paid account! Therefore I should have phone access to support!

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Here is a screenshot of proof that o have a paid account! Therefore I should have phone access to support!

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Im trying to upgrade my account and it won't let me!

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Im trying to upgrade my account and it won't let me!

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