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Mafiamansa's avatar
Mafiamansa
Explorer | Level 4
24 days ago

I need a refund for my Business plan. What can I do?

I cancelled my subscription on 29 March this year. I even received confirmation of my cancellation.  "Your account will be downgraded on October 20, 2024 and you will no longer be charged." That is t...
cancellations
Refunds
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
24 days ago

Hi Mafiamansa, let's jump right into this!

 

From what I understand, it sounds like you already tried to contact our Support Team about this, right? 

 

Do you happen to have the ticket number reference, in order for me to locate it on my end? Also, what does your plan page report at the moment? 

 

Keep me posted, and we'll take it from there! 

  • Mafiamansa's avatar
    Mafiamansa
    Explorer | Level 4
    24 days ago

    Hi Megan, thank you for the swift response. Unfortunately, I do not have a ticket number reference as my matter was not registered with any one of your team. All that happened is that I was referred from one channel to another. 

    • Mafiamansa's avatar
      Mafiamansa
      Explorer | Level 4
      24 days ago

      My plan page says Dropbox Basic, so I really should not be charged anything. 

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        24 days ago
        Mafiamansa wrote:

        My plan page says Dropbox Basic, so I really should not be charged anything. 

        Use the credit card charge lookup tool to verify that the account you're being charged for is using the same email address as your Basic account.

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