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Mafiamansa's avatar
Mafiamansa
Explorer | Level 4
23 days ago

I need a refund for my Business plan. What can I do?

I cancelled my subscription on 29 March this year. I even received confirmation of my cancellation.  "Your account will be downgraded on October 20, 2024 and you will no longer be charged." That is the verbatim email I received. Lo and behold, on Sunday 20 October 2024, I received the following email which I won't reproduce here in full: "Thanks for renewing your Dropbox Business account! This email serves as your receipt .... " I have used all available channels to obtain my refund but to no avail. All I got was an email from a person with the surname of Bhargavan whose only advice was that he could not help me. This is the same advice I got from the live chat / chat bot. Come on Dropbox, please help me out here. It's a lot of money and I need it. 

 

 

cancellations
Refunds
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    23 days ago

    Hi Mafiamansa, let's jump right into this!

     

    From what I understand, it sounds like you already tried to contact our Support Team about this, right? 

     

    Do you happen to have the ticket number reference, in order for me to locate it on my end? Also, what does your plan page report at the moment? 

     

    Keep me posted, and we'll take it from there! 

    • Mafiamansa's avatar
      Mafiamansa
      Explorer | Level 4
      23 days ago

      Hi Megan, thank you for the swift response. Unfortunately, I do not have a ticket number reference as my matter was not registered with any one of your team. All that happened is that I was referred from one channel to another. 

      • Mafiamansa's avatar
        Mafiamansa
        Explorer | Level 4
        23 days ago

        My plan page says Dropbox Basic, so I really should not be charged anything. 

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