You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

red1946's avatar
red1946
Explorer | Level 3
11 months ago

I have two plans, how can I access the Family plan?

I accidentally ended up with a Basic Plan and a Family Plan. I started with the Family plan, got confused, and established a Basic Plan. Now, I cannot access my Family plan or files in my Family plan...
Dropbox Family
FAQ
Plans
  • Jay's avatar
    Jay
    11 months ago

    Hi red1946, thanks for bringing this to our attention.

     

    If you have two separate plans, that could mean that you have two different Dropbox accounts under different emails. Do you have another email to see if that could have the Family account associated to it?

     

    Could you login to your account to see what plan you have currently according to this page? 

     

    This will help me to assist further!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Thanks, have you tried sharing a folder to your Family plan account to transfer the files that way?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!