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Forum Discussion
I have two plans, how can I access the Family plan?
I accidentally ended up with a Basic Plan and a Family Plan. I started with the Family plan, got confused, and established a Basic Plan. Now, I cannot access my Family plan or files in my Family plan...
Hi red1946, thanks for bringing this to our attention.
If you have two separate plans, that could mean that you have two different Dropbox accounts under different emails. Do you have another email to see if that could have the Family account associated to it?
Could you login to your account to see what plan you have currently according to this page?
This will help me to assist further!
Jay
Dropbox Staff
Dropbox StaffHi red1946, thanks for bringing this to our attention.
If you have two separate plans, that could mean that you have two different Dropbox accounts under different emails. Do you have another email to see if that could have the Family account associated to it?
Could you login to your account to see what plan you have currently according to this page?
This will help me to assist further!
