I foolishly took a free 14 day trial for dropbox pro.
Having taken the free trial im still only getting access to my original dropbox basic account. I received an email stating my 14 days trial has started. As i cant get to use it i obviosly want to can...
Please note that youâll need to follow the instructions to fully downgrade from the trial.
If this doesnât work, check the current plan youâre on, and if it doesnât state youâre on Dropbox Professional, then most likely you have another account that you setup the trial on, which could be why the downgrade steps didnât work before.
In each of these places, we want to find the email address used to connect to Dropbox. Please also look carefully for typos in your email address in any of these places.
1. On your computer, click on the small Dropbox icon in your menu bar or system tray. Click on the gear in the panel. Click on Preferences, then click on Account.
2. On iOS, open your Dropbox app and tap on"Account". On Android, open your Dropbox app, tap on the Menu button, and then tap on"Settings".
3. On the Dropbox website, click on your avatar or the face in the top right corner.
Hi Jay thanks for that. I got to the "downgrade screen" and have successfully downgraded -----I think. I haven't as yet received an email to confirm return to dropbox basic NOR that my credit card will not be charged at the end of the trial period now that I have cancelled the trial. I'll keep checking to see what happens.
I think the problem was caused by (as you say) applying for the free trial using a different email account. I didn't realise that this was the case. (different emails for different devices). I just thought that the free trial would simply attach to the dropbox basic app that I was using. The whole system is so complicated for someone as dumb as me.
So thanks again for your advice/link but watch this space if I haven't been successful.
If youâre concerned about the downgraded account, please write to us after logging into that Dropbox account and message the support team directly here.
Hi Alasiah, most likely you were just outside the 14 day trial, which is why you were charged.
I can see that you have already submitted a support ticket. Iâve prioritized it to expedite matters on your behalf.
[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior or have a question, feel free to Ask for help from the Community here.]
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Find solutions and share advice with members.","title":"Plans and Subscriptions","shortTitle":"Plans and Subscriptions","parent":{"__ref":"Category:category:101001000"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:mxpez29397"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:English"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:101001000"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"theme":{"__ref":"Theme:customTheme1"},"boardPolicies":{"__typename":"BoardPolicies","canViewSpamDashBoard":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","args":[]}},"canArchiveMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","key":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","args":[]}},"canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}},"canReadNode":{"__typename":"PolicyResult","failureReason":null}},"avatar":null,"topicsCount":2654,"messageActivity":{"__typename":"MessageActivity","corePropertyChangeTime":"2025-04-26T16:58:45.964-07:00"},"forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/"},"ForumTopicMessage:message:302481":{"__typename":"ForumTopicMessage","uid":302481,"subject":"I foolishly took a free 14 day trial for dropbox pro.","id":"message:302481","revisionNum":4,"repliesCount":5,"author":{"__ref":"User:user:790660"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001018"},"conversation":{"__ref":"Conversation:conversation:302481"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:302481"},"body@stripHtml({\"truncateLength\":200})":" Having taken the free trial im still only getting access to my original dropbox basic account. I received an email stating my 14 days trial has started. As i cant get to use it i obviosly want to can...","body@stringLength":"439","rawBody":"
Having taken the free trial im still only getting access to my original dropbox basic account. I received an email stating my 14 days trial has started. As i cant get to use it i obviosly want to cancel it before i get charged at the end of thr free trial. But the method(s) given to cancel the trial do not work for me. So how can i cancel the free trial and make sure i wont be charged for something i wasnt even able to try out ?
Having taken the free trial im still only getting access to my original dropbox basic account. I received an email stating my 14 days trial has started. As i cant get to use it i obviosly want to cancel it before i get charged at the end of thr free trial. But the method(s) given to cancel the trial do not work for me. So how can i cancel the free trial and make sure i wont be charged for something i wasnt even able to try out ?
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Please note that youâll need to follow the instructions to fully downgrade from the trial.
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If this doesnât work, check the current plan youâre on, and if it doesnât state youâre on Dropbox Professional, then most likely you have another account that you setup the trial on, which could be why the downgrade steps didnât work before.
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In each of these places, we want to find the email address used to connect to Dropbox. Please also look carefully for typos in your email address in any of these places.
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1. On your computer, click on the small Dropbox icon in your menu bar or system tray. Click on the gear in the panel. Click on Preferences, then click on Account.
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2. On iOS, open your Dropbox app and tap on\"Account\". On Android, open your Dropbox app, tap on the Menu button, and then tap on\"Settings\".
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3. On the Dropbox website, click on your avatar or the face in the top right corner.
Please note that youâll need to follow the instructions to fully downgrade from the trial.
\n
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If this doesnât work, check the current plan youâre on, and if it doesnât state youâre on Dropbox Professional, then most likely you have another account that you setup the trial on, which could be why the downgrade steps didnât work before.
\n
\n
In each of these places, we want to find the email address used to connect to Dropbox. Please also look carefully for typos in your email address in any of these places.
\n
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1. On your computer, click on the small Dropbox icon in your menu bar or system tray. Click on the gear in the panel. Click on Preferences, then click on Account.
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2. On iOS, open your Dropbox app and tap on\"Account\". On Android, open your Dropbox app, tap on the Menu button, and then tap on\"Settings\".
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3. On the Dropbox website, click on your avatar or the face in the top right corner.
Hi Jay thanks for that. I got to the \"downgrade screen\" and have successfully downgraded -----I think. I haven't as yet received an email to confirm return to dropbox basic NOR that my credit card will not be charged at the end of the trial period now that I have cancelled the trial. I'll keep checking to see what happens.
I think the problem was caused by (as you say) applying for the free trial using a different email account. I didn't realise that this was the case. (different emails for different devices). I just thought that the free trial would simply attach to the dropbox basic app that I was using. The whole system is so complicated for someone as dumb as me.
So thanks again for your advice/link but watch this space if I haven't been successful.
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If youâre concerned about the downgraded account, please write to us after logging into that Dropbox account and message the support team directly here.
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Hi Alasiah, most likely you were just outside the 14 day trial, which is why you were charged.
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I can see that you have already submitted a support ticket. Iâve prioritized it to expedite matters on your behalf.
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[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior or have a question, feel free to Ask for help from the Community here.]
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Dropbox Staff
