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mcea1567's avatar
mcea1567
New member | Level 2
4 months ago

I can't cancel my trial from Google Play on my Dropbox account

I am trying to cancel my subscription. I am seeing "We couldn't find you subscription. Make sure you're signed into the right account and check the list of your current subscription" Some other info that you may need:

-I got my subscription through Google play. But when I go to the Google play subscriptions manager, Dropbox isn't listed

- I know that I have the free trial ending and I will be charged because I got an email telling me that

- I am logged into the correct account

-I followed the instructions listed in the cancel my subscription instructions. 

cancellations
FAQ
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hi mcea1567, thanks for bringing this to our attention.

     

    Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

    Did you get that message on the Dropbox site or the Google site?

     

    This will help me to assist further!

    • mcea1567's avatar
      mcea1567
      New member | Level 2
      4 months ago
      Nope. No confirmed payments. And the email came from Dropbox.
      When I look at dropbox it is telling me that I have dropbox plus
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        I'd be happy to look into this closely with you mcea1567.

         

        Can I send you an email?

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