You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

dv1985's avatar
dv1985
New member | Level 2
4 months ago

I am not able to cancel Basic trial subscription and Dropbox already charged me

Hello,   I am trying to unsubscribe the Basic trial, but there is no option in my account to cancel the subscription. Drop box has already charged my credit card.  How to cancel the subscriptio...
cancellations
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hi dv1985 - sorry to hear you're having issues with this.

 

Did you upgrade through the website directly or via the app store on a mobile device?

 

What is your plan tab showing at the moment?

 

Let me know more and we'll take it from there. 

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