We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

scubnski's avatar
scubnski
Explorer | Level 3
3 years ago

HP 100GB Promo

Just purchased new HP computer and cannot activate one year 100GB Promo.  I have had Dropbox  account since 2021 through Quicken. I tried following instructions at this DB site with no luck...https:/...
Promotions
Doug_gibson's avatar
Doug_gibson
Explorer | Level 4
2 years ago
Hi, I have just bought an hp laptop. I can’t find out how to redeem the free 100gb Dropbox storage? I already have an account but it is still showing as a ‘basic’ (2Gb). Thank you anyone who can help. Doug
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Doug_gibson! 

     

    Have you checked out this Help Center article? If not, please give it a go, and let me know how it goes.

     

    One thing to note is that the Dropbox app must come pre-loaded on your computer, in order to redeem this promotion.

    • Doug_gibson's avatar
      Doug_gibson
      Explorer | Level 4
      2 years ago

      Hi Nancy, thankyou yes I did see the article.  Unfortunately, when I opened the Dropbox app on starting the new laptop I was not offered the upgrade to 100Gb. Any other ideas welcome.  Doug

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Doug_gibson, how do you know that your device is eligible for the promotion?

         

        Did you get some kind of notification?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!