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Forum Discussion

scubnski's avatar
scubnski
Explorer | Level 3
3 years ago

HP 100GB Promo

Just purchased new HP computer and cannot activate one year 100GB Promo.  I have had Dropbox  account since 2021 through Quicken. I tried following instructions at this DB site with no luck...https:/...
Promotions
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi tunkeljb, welcome to our Community! 

 

In regards to your HP promotion, have you completed our Get Started steps and logged in to Dropbox on the pre-installed app? 

 

Keep me posted, and we'll take it from there! 

tunkeljb's avatar
tunkeljb
Explorer | Level 3
2 years ago
Yes. Dropbox was not preinstalled. I installed Dropbox from www. Dropbox.com which downloaded the executable.
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi tunkeljb, there should've been an option to install the app via the promotional offer, which would've activated the quota onto your account. Did you manually download the Dropbox app from the site yourself?

    • tunkeljb's avatar
      tunkeljb
      Explorer | Level 3
      2 years ago
      Yes I manually downloaded the executable from the Dropbox website.
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey tunkeljb, in that case, can I send you an email in order for us to have a closer look into this? 

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